Purpose of this Blog

ARPA is committed to developing an assessment framework and system to help define, monitor and recognize outstanding performance in recreation, parks, arts, culture and community-building organizations and agencies. The development process began in May 2010 and will be complete in November 2011. This blog is intended to keep stakeholders informed and to facilitate their input and advice. If you are visiting the blog for the first time, you might be interested in starting with the initial November 2010 posts:

- Why we need this initiative?
- The Process of Creating a Service Excellence Program
- We've Reviewed Over 200 Related Assessment Tools
- The Modules and Core Organizational Competencies.

Wednesday, November 23, 2011

Service Excellence November 2011 Update

How do we assess our organizational capacity? Do our stakeholders have confidence in the effectiveness of the recreation and parks services and programs being delivered?
Are staff and volunteers clear about priorities, performance expectations and quality practices or standards?

These questions and others like them were the reason Alberta Recreation and Parks Association developed the Service Excellence Program (SEP) to "define, assess, and/or improve organizational performance."

The self-assessment program has now been reviewed by 120+ recreation practitioners and tested in 7 pilot communities. It has been approved by the ARPA Board of Directors, presented during a plenary at the provincial conference in Lake Louise in October, and further explored by in a webinar on November 16th. More background information about the program can also be found here.

Now ARPA is seeking 10 new communities who will be supported and coached to apply SEP. If you're interested, please review the presentation to be clear about what will be involved for your community and then email Carol Petersen at cpetersen@arpaonline.ca or Brenda Herchmer at bherchmer@aceleaders.ca to let us know you are interested. There is an expectation that you or a representative of your community will need to attend a face to face meeting with all 10 communities selected that is scheduled for January 25th in Red Deer.

Thanks for your interest.