- to benchmark and compare
- to provide quality assurance
- to be accountable, and
- to measure performance.
No approach, model or framework has generated the support to become firmly established. Our recreation and parks 'profession' is without a clear and accepted body of practice that defines organizational competencies and/or service excellence. Many would argue that we cannot be a profession without this work. This Service Excellence Framework will fill this gap.
The Framework is being developed and piloted in Alberta with the support of several provincial/territorial partners of ARPA. We strive to ensure that it will be successful and gradually adopted across Canada.